WHAT YOU NEED TO KNOW ABOUT COUNTERFEIT

What is counterfeit product?

To counterfeit means to illegally imitate an item or good. Counterfeit products are often manufactured with the intent to take advantage of the superior value of the imitated product. In our case, customers might encounter goods that visibly appear to be authentic Q7PARIS products but lack the superior quality, research and development time invested in all of our products.

What Q7PARIS does to counter counterfeiting?

Q7PARIS Cosmetics and beauty products takes great pride in making beauty and skin care products that are to the highest of standards. Because of this, we vigorously fight counterfeiting operations and the individuals responsible for the production, distribution and sale of the counterfeit goods. We work with local, regional, national law enforcement and UK and foreign customs officials to prevent the illegal sale and distribution of counterfeit goods. Internationally we take legal action and pursue criminal prosecutions and take down websites and online auctions which sell counterfeit products. 

Where to find genuine Q7PARIS products?

Q7PARIS Cosmetics and beauty products does not offer its products through individuals, street vendors, flea markets, internet auctions, independent boutiques or unauthorised retailers. Q7PARIS does not sell its products at wholesale over the internet

To be certain that you are purchasing authentic Q7PARIS products, only buy directly from our online shop at www.q7paris.com or visit the "Our Distributors" section to find an authorised distributor near your location. Alternatively, you can e-mail us with your location at q7@q7paris.com and we would direct you to a distributor near you.

How to identify genuine Q7PARIS products.

In addition to the above, we offer a practical easy-to-use but technically advanced method of helping our customers identify the genuine Q7PARIS products.

Authentication with the anti-counterfeit scratch panel

The genuine Q7PARIS products are as seen in the images on our website at www.q7paris.com.

All genuine Q7Paris products have the silver anti-counterfeit scratch panel attached to them. However, you still need to, (and we advice you do), use the anti-counterfeit scratch panel to authenticate the product. It's not enough that the scratch panel is simply on the product as counterfeiters may put fake panels on their fake products too. So, the only way to be sure is to scratch the PIN and send it in a free SMS to 38353.

You can also verify your PIN on our verification website by following this link (opens in a new window). Another way is to send your PIN to us via email at q7@q7paris.com for instant verification.

You can find out more on our FAQ page

Report counterfeits

To report counterfeits, please call +44 (0) 115 905 9235 and ask to speak with the Trade mark team or email legals@83associates.com. You can also complete the "Contact Us" form by clicking its link at the footer of this website.

The following information is helpful to us when trying to take action against a counterfeiter: - Location Name and Address -Type of Location (eBay, independent boutique, unauthorised retailer, etc.) -Product Being Sold -Details of any Trade Marks (the Q7PARIS logo or specific designs).


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